Booking and the small print

After reporting in my previous post that children did not get a discount on RTW tickets, I decided to check for myself once again. It was only writing it down that made me think “that really cannot be so”.

The Star Alliance website clearly says that children do get a discount. And now the Star Alliance booking team agree and are going to refund the difference to us.

They were nice enough about it; but I must admit I would have liked a more, well, grovelling apology after being over-charged $3000.

The good news is that in sorting out the overcharge they also managed to find us space on the Singapore flight we wanted in the absolute first place. So now we are booked in for a 4 December departure.


One thought on “Booking and the small print”

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s